Customer Support MCP MCP Server for Your Ai Agent

By Your Company
mcp server idea customer support knowledgebase faq
MCP server for customers to get support for your products and services.

Available Tools

Give your Ai apps access to tools via MCP's standardized format.

Search Support Articles

Search customer support articles by keyword or topic.

Get Article By Id

Fetch a support article based on its unique identifier.

Submit Support Request

Create a new support ticket or request for human assistance.

Check Ticket Status

Retrieve the current status of an existing support ticket.

List Common Questions

Return frequently asked questions for a given product or feature.

What Is This MCP?

The Customer Support MCP is a suggested MCP server you can build that leverages the Model Context Protocol to provide Ai tools your customers use to access to help articles, troubleshooters, and support workflows for your products. Customers or agents can search for solutions, escalate to a human, and follow up on open issues using natural language or structured queries.

How Can I Use This MCP?

This MCP connects AI agents to tools or data. It can be used in your own app or inside tools like Claude, Cursor, or Windsurf.

Who Builds the MCP?

  • You build the MCP for your product
  • An existing MCP built by the Model Context Protocol team, third-party product teams (e.g., Perplexity, Neo4j, Supabase) or the MCP community (though your devs can modify it if needed)

Who Uses the MCP?

  • Your customers
  • Your prospects
  • Your team members
  • AI systems behind the scenes (e.g., automated workflows)

Where Is the MCP Used?

  • In an Ai app, assistant, agent or workflow you build
  • In a 3rd-party AI tool like Claude, Cursor, or Windsurf

How Are MCPs Enabled?

  • Via developers, with or without using Ai frameworks like OpenAI Agents SDK, Mastra or LangGraph
  • Via app users by enabling MCPs within their Ai apps like Claude, Cursor, Windsurf or your Ai app

Who This MCP Tool Is For

Go-To-Market Pros

You want inspiration for ways your team can add capabilities and tools to your go-to-market Ai agents.

Ai Builders

You want inspiration for ways to add capabilities and tools to your Ai agents.

CEOs, COOs, Marketers, Salespeople, PMs and Customer Success Pros

You want inspiration for ways your team can add capabilities and tools to the Ai agents that affect the stage of the customer journey you're focused on.

What Are MCPs?

Model Context Protocol (MCP) is an open standard for giving Ai such as LLMs access to external tools and resources. It allows developers and users to create reusable, interoperable components that can be used across different AI applications and agents.

You can use MCPs to connect Ai apps to product data, tools, and workflows, whether you build the MCP yourself or use one from a third party. MCPs can power your own Ai apps or work inside Ai popular apps like Claude, Cursor, or Windsurf, enabling access for your team, customers, or Ai systems behind the scenes.

Ask Pathdraft Ai agent to plan your next (or first 👊) Ai agents

Craft an Ai automation or agent plan, just for your b2b. Simple. The first step in automating across your buyer and customer journeys: inspiration for what to build. Talk with an Ai agent via your phone to quickly create your custom Ai agent plan.

1. Call (813) 906-1084 2. Chat with Pathdraft Ai agent 3. Agent emails your agent plan
Awareness Agent
Consideration Agent
Purchase Decision Agent
Onboarding Agent
Retention Agent
Expansion Agent
Advocacy Agent
Awareness Agent
Consideration Agent
Purchase Decision Agent
Onboarding Agent
Retention Agent
Expansion Agent
Advocacy Agent